a) any information or an opinion (whether true or not) about a person by which the person’s identity can reasonably be ascertained;
b) your name, organisation, address, phone number, fax number, e-mail address, marital status, credit card and taxation information and identification document numbers, health and medical information;
c) any other information about you which is regulated by any applicable laws or regulations.
Any other information is deemed to be Non-Personal.
Our services, campaigns, surveys or rewards powered or hosted by us are typically not intended for completion by a minor (being any person under the age of majority in their country of residence). If we become aware that we hold information that is identifiable with respect to a minor, we will delete it immediately.
In circumstances where our services, surveys or rewards powered or hosted by us are intended for completion by a minor:
You may be asked to provide Personal Information (including your name and email address) during a survey or in order to claim a reward offered to you by the Survey Creator. Although you do not have to provide the information requested, if you do not you may not be entitled to receive a reward.
Please contact the Survey Creator if you have any questions about how it may use, retain or disclose your Personal Information before you complete the survey or provide any personal information.
We will only use your Personal Information to:
a) email you with details of a reward from the Survey Creator;
b) produce reports and analysis of the survey responses for the Survey Creator;
c) respond to any direct questions or enquiries from you; or
We will not use your Personal Information for any other purpose without first obtaining your express permission.
Non-Personal Information and de-identified information: We may use and store your survey responses and other information in an anonymous, de-identified form. We may use and disclose this and other Non-Personal information (including usage and statistical information) for any purpose (including the management and improvement of our services and to provide new services).
Information collected in surveys created by us: From time to time, we may also use your Personal Information to provide you with details of, for example, new services, offers and promotions which we think would be of particular interest to you or to ask you whether you would like to become a paid survey respondent. We will only use your Personal Information for this purpose if you opted to allow us to do so when you completed the survey. If you decide that you no longer want to receive this information at any time, you may opt-out from receiving the information by contacting us directly via the Contact page.
During the course of your relationship with us, we may collect and retain Personal Information about you that you give us, for example:
a) the information you submit to register for a Membership Account (including your user name, password, e-mail address and social media site locations) and any other Personal information you enter on your Membership Account;
b) when you knowingly give us information when contacting us by telephone, e-mail or via our Site, including when you submit an application to order a subscription package or other products and provide to us billing information;
c) if you complete an online survey or submit a testimonial or comments; or
d) if you enter into a competition of take part in a promotion which we may be running.
Although you have no obligation to provide any Personal Information requested by us, if you choose not to provide such information, we may not be able to provide you with a Membership Account and/or access to our Site or Services (as defined in our Subscription Terms).
We may also collect other information. For example, we (our agents or affiliates) may make a record of your visit and record other information such as your server address, your internet protocol address, your geographical location, the pages you accessed and documents downloaded, the previous site you visited and the type of browser being used.
How will we use and disclose your information?
We collect and use your Personal Information to:
a) provide you with access to and use of our Site, Services and your Membership Account (including customer support and emailing to notify you of renewal dates and payments due);
b) send emails with survey responses and other information from your survey respondents;
c) respond to your questions or service requests and keep a record of our dealings with you and enable us to contact you when necessary;
d) better understand your preferences and needs and develop a data profile to enable us to tailor our Services to you;
e) manage, monitor and improve our Services or provide new services;
f) forecast future needs of our Services; or
From time to time, we may also use your Personal Information to provide you with details of, for example, new services, offers and promotions which we think would be of particular interest to you. We will only use your Personal Information for this purpose if you opted to allow us to do so when you registered for a Membership Account. If you decide that you no longer want to receive this information at any time, you may opt-out from receiving the information by contacting us directly.
In providing the Services, we may disclose your Personal Information to organisations that carry out functions on our behalf, such as our affiliates, business associates, professional advisors, contractors, agents or service providers. These parties will be bound to keep your information confidential and use it only for the permitted purpose.
We may disclose your Personal Information:
Non-Personal Information and de-identified information: We may use and disclose your information in an anonymous and de-identified form. We may use and disclose this and other Non-Personal information (including usage and statistical information) for any purpose, (including the management and improvement of our services and to provide new services or to provide aggregated or categories of ‘mood/happiness’ ratings.
For information on how we may use information received from survey respondents on your behalf, please see our Subscription Terms.
The confidentiality of information collected about you is of utmost importance to us. We maintain reasonable physical, electronic, and procedural safeguards to protect the security and confidentiality of your information from unauthorized access, misuse or disclosure. We continually review these arrangements to ensure we are doing all that are reasonably and technically feasible at the time to protect your information. However, since no system is 100% secure or error-free, we cannot guarantee that your information is totally protected, for example, from hackers or misuse.
You can also help to keep your information safe by exercising due care to safeguard any passwords, ID numbers, or other special access features associated with your use of our Site or Services. We will try to notify all Members of any possible breach of security and may also post a notice on our website if appropriate.
We will take reasonable steps to destroy or permanently de-identify Personal Information from our systems which is no longer required by us, or as any applicable laws or regulations otherwise require.
Survey Respondents: If you wish us to delete your Personal Information, please let us know. We will be happy to delete your Personal Information which is not in a de-identified format following receipt of a written request from you, subject to verification of your identity.
We are unable to control how Survey Creators or third parties retain information which they have obtained from you or us, or otherwise through the Site, or for how long. Please contact the relevant Survey Creator for more information.
Our Site may contain links to third party websites, which may or may not be operated in conjunction with our Site. We do not monitor or control the information collected and used when you choose to “click through” links to these websites. The treatment of user data by the operators of third party websites may be different from ours. For details regarding their treatment of information about you, you will need to read their privacy policies or contact them.
We strive to keep your Personal Information accurate, up-to-date and complete as necessary for the purposes for which we use that data. You can find out what Personal Information we hold about you and correct that information if it is wrong.However, we may refuse access to Personal Information where the information being sought is mixed with other information that would disclose Personal Information of another person, where providing access would be unlawful or where denying access is authorised by law.
If you believe that any information we hold about you is incorrect or out-of-date, please let us know immediately. We will be happy to accept updated Personal Information in writing from the owner of that information at any time (subject to verification of your identity). Except where applicable laws and regulations provide otherwise, we reserve the right to recover any reasonable costs involved in providing extensive access to Personal Information, for example the cost supplying information held in archives.
Please contact the relevant Survey Creator if you want access to or to update or correct your Personal Information held by it.